Pilu Shelf

We aim to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with the products you have received, you can return them to us within 30 days of receipt for a full refund or exchange. Here’s how:

• Eligibility for Returns: Products must be returned in the original condition, unworn and in their original packaging. Please note that custom-made items may not be eligible for returns unless they are defective.

• Initiating a Return: To start the return process, please contact our customer service team at [customer service email] with your order number and the reason for the return. We will provide you with instructions on how to proceed.

• Shipping Returns: You will be responsible for the return shipping costs unless the item is defective or if there was a mistake on our part. It is recommended that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive the returned item.

• Processing Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

We value your trust and strive to make every purchase smooth and satisfactory. If you have any questions about our return and refund policy, please do not hesitate to contact us at : cs@mossters.com

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. Here’s how we do it:

• Shipping Methods: We offer various shipping methods to meet your needs, including standard and expedited shipping. The available options will be presented at checkout.

• Shipping Costs: Shipping costs vary based on the weight of your order and the destination. The cost will be calculated at checkout and displayed before you complete your order. For orders over USD$100, we offer free standard shipping.

• Packaging: All items are packaged securely to ensure they arrive in perfect condition. We are committed to reducing environmental impact, so we use recyclable or biodegradable materials whenever possible.

• Delivery Times: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 3-7 business days, while expedited shipping options can shorten this time. Please note that delivery dates are not guaranteed and may be affected by factors outside of our control.

• International Shipping: We ship internationally but please be aware that international shipments may be subject to customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

• Tracking: Once your order is shipped, you will receive a shipment confirmation email containing your tracking number. With this number, you can track your package and see the estimated date of delivery.

We value your trust and are committed to ensuring that your orders are shipped promptly and handled with care. If you have any questions about our shipping policy, please contact us at: cs@mossters.com